13. REFUND POLICY, CANCELLATIONS, AND SERVICE MODIFICATIONS
All Services offered through the Platform are time-sensitive, professional engagements requiring allocation of resources, scheduling coordination, and, where applicable, attorney availability. Accordingly, all payments made in connection with booked Services are subject to the terms set forth herein and are deemed earned upon reservation of the scheduled time slot, unless otherwise expressly stated.
Users may request to reschedule a booked Service provided that such request is made no less than twenty-four (24) hours prior to the scheduled session time. Rescheduling requests made within this timeframe shall be accommodated subject to availability and at the sole discretion of the Platform. Requests submitted within less than twenty-four (24) hours of the scheduled session, or failure to attend a confirmed appointment (“no-show”), may result in forfeiture of the full service fee without entitlement to refund, credit, or rescheduling.
Due to the professional and customized nature of the Services including legal consultation, structured advisory sessions, and document review all completed Services are strictly non-refundable. Once a Service has been rendered, whether in whole or in part, no refunds shall be issued under any circumstances, except where required by applicable law.
In the event that a Service cannot be delivered due to circumstances attributable solely to Beta Legal Solutions, including scheduling conflicts, system errors, or unavailability of assigned professionals, the Platform may, at its discretion, offer a rescheduling option, service credit, or refund of the affected Service.
Questions regarding a booking or payment may be sent to support@betalegalsolutions.com.